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As electric mobility expands worldwide, the industry faces a crucial challenge: how to combine human-centered understanding with advanced technologies to deliver seamless support to EV drivers across markets and languages. Reliable infrastructure and smart platforms are vital, but so is the way drivers experience support, whether solving a charging issue, handling payments, or receiving guidance on the road.
Meeting this challenge requires leaders who can bridge people and technology. One of them is Zsolt Máté Juhász, CEO of United Call Centers, who will speak at icnc25 on The Future of EV Driver Support in a Multilingual World.
📍 AMPECO Ecosystem Stage | The AMPECO Village
📅 September 4, 2025 | 10:00–10:30 CET
Zsolt is known for combining a pragmatic mindset with a passion for innovation. Over the past decade, he has led United Call Centers’ transformation into a global provider of multilingual customer experience and process automation. His vision highlights that true customer excellence in eMobility comes from the synergy of human empathy and technology-driven efficiency.
In his session, Zsolt will outline how AI, automation, and cultural intelligence can work hand-in-hand with human expertise to ensure EV drivers feel supported and understood anywhere in the world. By balancing human touch with scalable, smart solutions, companies can build trust, loyalty, and resilience in a rapidly evolving market.
His contribution is part of the AMPECO Ecosystem Stage at icnc25, a three-day program showcasing thought leaders, customer success stories, and innovations in EV charging. With more than 5,000 professionals expected at Berlin’s historic Tempelhof Airport, icnc25 will be a defining platform for shaping the future of eMobility.
Learn more: ampeco.com/icnc25
Event: https://www.linkedin.com/events/thefutureofevdriversupportinama7363828259215544320/