United Call Centers named as finalist in 2024 stevie® awards for sales & customer service
18th annual awards will be presented on April 12 in Las Vegas United Call Centers was named a Finalist today in the […]
Read more18th annual awards will be presented on April 12 in Las Vegas United Call Centers was named a Finalist today in the […]
Read more31% of medium and large companies are already using AI in some of their processes on a regular basis, and a further 19% on an experimental basis.
Read more58 percent of residential customers support the use of artificial intelligence (AI) by customer services in order to satisfy their needs at a higher level.
Read moreFoxpost, one of Hungary’s largest and dynamically developing small parcel logistics service providers, entrusted UCC with the operation of its customer service.
Read moreClassic customer service and the management of social media pages are getting closer every year.
Read more44% of key decision makers believe AI will be a key element of business strategy in the future.
Read moreCustomer service is one of the areas where artificial intelligence (AI) may result in the biggest changes in the near future, as […]
Read moreAvailable Digital systems already offer less waiting time and constant accessLong waiting times, complicated menu systems, insufficient information, and unavailable out-of-hours service […]
Read moreSome say, one of the main disadvantages of BPO contact centers is that cultural and linguistic problems may arise. Is this true? Let’s see!
Read moreWhat are the possibilities for single mothers with young children in the business services sector? How does parenthood affect work and vice versa? Read our case study!
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