Author: Viking

“They asked me what I wanted to achieve. I said I wanted to create.”

In our interview with UCC’s CEO (Chief Executive Officer), Zsolt Máté Juhász, we get an insight into the complex balance of leadership and everyday priorities. Zsolt shares his thoughts on the challenges and successes of running a company in the dynamic world of modern business.   The daily struggle to balance the interests of employees, partners, owners, and us. How can we maintain this balance, if possible? Every day, we strive to maintain balance to allow individuals to flourish. We think the right person needs to be in the right place. We endeavor to find a suitable place for all […]

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Award-winning services #3 | Meet aiden.apps

Award-winning services #3 | Meet aiden.apps Introduction In this installment of our series, we continue to showcase our Stevie Awards winner customer service solutions. We started off with our article about aiden.agent, the second article presented our quality assurance system, aiden.analytics, and now we’re delving into aiden.apps. These cutting-edge tools are the culmination of our strong dedication to transforming the realms of extensive research, innovation, and customer service. Join us as we explore how aiden.analytics empowers organizations to minimize risks, streamline workflows, and enhance the customer experience. Swapcom to Empower Customer Service Operations At the heart of aiden.apps lies Swapcom, […]

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Award-winning services #2 | Meet aiden.analytics

Introduction In this series of blog posts, we’re thrilled to announce that our AI-based customer service solutions have won the prestigious Stevie Awards in the United States. We kick-started this journey by introducing aiden.agent and are now delving deeper into the extraordinary aiden.analytics. These innovative tools signify the culmination of extensive research, innovation, and a steadfast commitment to reshaping the customer service domain. Join us as we delve into how aiden.analytics empowers organizations to mitigate risks, optimize efficiencies, and elevate customer experiences to unprecedented levels. We initiated the development of the system based on industry average, that only 1-3% of customer service transactions […]

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Navigating the World of Artificial Intelligence: Insights from the University of Miskolc Workshop

In a dynamic collaboration aimed at fostering academic and industry synergy, the University of Miskolc and United Call Centers Kft. (UCC) recently convened a professional workshop centered on the theme of artificial intelligence (AI). This workshop served as a platform to address pertinent queries, while providing students with a comprehensive introduction to the intricacies of AI. In a groundbreaking initiative aimed at enhancing student experiences, United Call Centers (UCC) has developed an artificial intelligence-based customer service system for the University of Miskolc. This system, designed to operate 24/7 without wait times, aims to provide students with vital university-related information conveniently. […]

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Award-winning services #1 | Meet aiden.agent

We are excited to announce the commencement of a series of articles aimed at introducing you to three of our award-winning AI-based systems. In our first article we introduce you to aiden.agent. UCC’s Revolutionary AI Solution, aiden.agent, Wins Stevie Award for Contact Center Innovation United Call Centers (UCC) proudly announces its latest achievement: recognition as a Finalist in the Contact Center Solution category of the prestigious 18th annual Stevie Awards for Sales & Customer Service. This accolade celebrates UCC’s groundbreaking AI-driven service, aiden.agent, which has revolutionized customer engagement in the contact center industry. The Stevie Awards, renowned globally for honoring […]

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United Call Centers named as finalist in 2024 Stevie® awards for sales & customer service

18th annual awards will be presented on April 12 in Las Vegas United Call Centers was named a Finalist today in the Contact Center Solution category in the 18th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program. The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards® and International Business Awards®. The Gold, Silver, and Bronze Stevie placements from among the Finalists will be revealed during a gala banquet on Friday, […]

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