Code of Conduct

To record the norms and rules of engagement the Code of Conduct was created for United Call Centers Kft. (Ltd) to help emphasize our human values and facilitate collaborations.

UCC is a business process outsourcing company focusing on call center and sales services, that has been working for over two decades on creating a team that can effectively and assertively communicate with the highest level of professionalism with management, colleagues, and last but not least, customers.

By introducing our Code of Conduct we would like to set behavior examples for employees that they can use in their customer relationships, helping quality work and strengthening loyalty. The current Code of Conduct contains basic guidelines applicable to all employees of United Call Centers Kft. (Ltd), including C- level management as well.

United Call Center's moral norms

1. Compliance and Ethical Responsibility:
UCC is committed to lawful and ethical conduct in all aspects of its operations, demonstrating personal and professional responsibility. Our business practices prioritize fairness and adhere to standards of just compensation based on individual effort and industry norms.
2. Respect for Human Dignity and Equal Treatment:
UCC upholds human dignity, respects personal rights, and ensures equal treatment and opportunities for all employees. Management must respect employees' private lives, and personal communications should not compromise UCC's reputation. We emphasize equal treatment within the legal frameworks of Hungary and the European Union, including:- Promoting gender balance and equal rights for women and men.- Ensuring fair employment opportunities for individuals with disabilities.- Implementing equal opportunities in recruitment and access to education and training programs.- Providing equitable opportunities for young professionals entering the workforce.UCC's procedures and programs operate on principles of fairness, employing a comprehensive and objective approach tailored to individuals and specific situations. We prioritize preventing gender-based verbal, psychological, and physical abuse, harassment, and other forms of discrimination to maintain a safe and inclusive work environment.
3. Ideal Work Environment and Health Compliance:
UCC is committed to establishing an optimal work environment that prioritizes health and safety compliance. This includes creating customized office spaces, implementing Business Continuity Planning (BCP) and Disaster Recovery (DR) measures, conducting occupational health checks, and ensuring first aid capabilities.
4. Corporate Social Responsibility:
UCC supports corporate social responsibility initiatives, including blood donation drives, charitable contributions, and participation in charity events.
5. Environmental Consciousness:
We promote environmental awareness among employees, fostering conscious and ethical behaviors in daily choices. This includes initiatives such as waste reduction and recycling, health and fitness programs, and encouraging plastic-free alternatives.
6. Employee Development and Training:
UCC is dedicated to fostering employee growth and development through training programs, continuous learning opportunities, and professional development initiatives that align with individual career goals and organizational needs.
7. Work-Life Balance and Well-being:
UCC recognizes the importance of work-life balance and promotes policies that support employee well-being, including flexible work arrangements, wellness programs, and initiatives to manage stress and promote mental health.
8. Performance Management and Feedback:
UCC provides regular feedback and performance evaluations to employees, offering constructive guidance and support to help them succeed in their roles and contribute effectively to the organization's objectives.
9. Transparent Communication and Employee Engagement:
UCC encourages open and transparent communication with employees, providing regular updates on company developments, goals, and challenges. Employee feedback and suggestions are valued and considered in decision-making processes.
10. Diversity and Inclusion:
UCC is committed to fostering a diverse and inclusive workplace, promoting equal opportunities for individuals of all backgrounds and identities. Discrimination or harassment based on race, ethnicity, gender, sexual orientation, religion, or other characteristics is strictly prohibited.
11. Conflict Resolution and Grievance Procedures:
UCC provides clear procedures for resolving workplace conflicts and addressing employee grievances promptly and fairly. Employees are encouraged to report concerns without fear of retaliation, and confidentiality is maintained throughout the process.
12. Ethical Supply Chain and Vendor Relationships:
UCC expects ethical behavior from suppliers and business partners, promoting fair labor practices, environmental sustainability, and responsible sourcing throughout its supply chain.
13. Community Engagement and Impact:
UCC actively engages with the local community and seeks to make a positive impact through volunteerism, community outreach programs, and support for local initiatives and causes.
14. Data Privacy and Information Security:
UCC safeguards employee and customer data with strict privacy policies and information security measures, ensuring compliance with data protection laws and regulations.

Employee's moral norms

1. Ethical Standards:
Employees are expected to demonstrate proper behavior in line with contractual obligations and job descriptions, adhering to fundamental human values and societal norms.
2. Collaboration and Teamwork:
Employees are encouraged to engage in cooperative and collaborative relationships with both management and colleagues. Unity Consulting Corporation (UCC) adheres to and expects adherence to the Labor Code in all interactions.
3. Communication and Transparency:
Employees must communicate openly and transparently with all parties concerning any relevant facts, data, circumstances, or changes about employment. UCC promotes a communication style that is friendly, courteous, and respectful, fostering an informal and constructive atmosphere in all interactions with partners and colleagues.
4. Confidentiality:
Employees are required to maintain strict confidentiality regarding all sensitive information, including business secrets and data related to the employer, its activities, contractual relationships, or clients. This obligation extends indefinitely, and employees must refrain from disclosing such information to any third parties.
5. Respectful Conduct:
Employees must treat colleagues, clients, and all individuals encountered in the workplace with dignity and respect, regardless of differences in background, beliefs, or positions within the company.
6. Compliance with Laws and Regulations:
Employees are expected to comply with all applicable laws, regulations, and company policies governing their conduct in the workplace and during work-related activities.
7. Professionalism and Integrity:
Employees should uphold high standards of professionalism and integrity in all business dealings, avoiding conflicts of interest and refraining from engaging in unethical or illegal behavior.
8. Use of Company Resources:
Employees are responsible for using company resources, including equipment, facilities, and intellectual property, responsibly and efficiently for business purposes only.
9. Health and Safety:
Employees must prioritize their safety and the safety of others by adhering to established health and safety protocols, reporting hazards promptly, and participating in training programs as required.
10. Personal Conduct:
Employees should conduct themselves in a manner that reflects positively on the company, both inside and outside of the workplace, avoiding behavior that could harm the company's reputation or relationships with stakeholders.
11. Conflict Resolution:
Employees should seek to resolve conflicts and disagreements in a constructive and professional manner, utilizing appropriate channels for mediation and escalation as necessary.
12. Continuous Learning and Development:
Employees are encouraged to actively pursue opportunities for professional growth and development, enhancing their skills and knowledge to contribute effectively to the company's objectives.

Gender Equality Plan (GEP) for United Call Centers

United Call Centers recognizes the importance of gender equality in the workplace not only as a moral imperative but also as a strategic advantage. We understand that fostering an environment where all employees, regardless of gender, feel valued and empowered is critical to our success. By promoting gender equality, we ensure that our workforce is diverse, bringing together unique perspectives, experiences, and talents that drive innovation and creativity.

Gender equality is also essential to attracting and retaining top talent. In today's competitive labor market, prospective employees look for companies that prioritize diversity and inclusion. By demonstrating our commitment, we not only attract a wider pool of candidates but also retain our current employees, reducing turnover costs and maintaining continuity in our operations.

It also aligns with our core values and enhances our brand reputation. Customers and partners increasingly expect companies to adopt ethical and socially responsible practices. By implementing initiatives that promote equal opportunities for growth, development, and advancement, we not only fulfill our corporate social responsibility but also enhance our reputation as a forward-thinking and progressive organization.

Ultimately, gender equality is not only the right thing to do, it's the smart thing to do. By investing in the initiatives outlined in our GEP, we are ensuring that United Call Centers remains a dynamic and inclusive workplace where everyone can thrive and contribute to our collective success.

1. Leadership commitment:
Senior management publicly endorses and actively supports initiatives to promote gender equality. A Gender Equality Committee has been established with representatives from different levels and departments to oversee the implementation and management of the Gender Equality Plan (GEP).
2. Equal opportunities in recruitment and hiring:
UCC integrates gender-neutral language into job advertisements and descriptions to attract a diverse range of candidates. UCC also provides training for recruitment team members on recognizing and addressing unconscious bias to promote fair and equitable recruitment practices.
3. Pay equity:
UCC conducts regular salary audits to detect and rectify any gender-based pay disparities. Additionally, the company promotes transparency in both salary frameworks and promotion criteria to mitigate instances of discrimination.
4. Flexible work arrangements:
UCC provides flexible work schedules and remote working opportunities to meet the diverse needs of employees, including those with caring responsibilities, by for example offering parental leave policies that are inclusive and gender-neutral. We foster a culture based on trust and productivity rather than traditional expectations of physical presence in the office.
5. Career development and advancement:
UCC runs mentoring programs to support the professional development of women and other under-represented genders. We provide leadership development opportunities that prioritize diverse leadership styles and perspectives and establish sponsorship programs that actively support the advancement of women and other marginalized genders into leadership positions.
6. Workplace culture and diversity training:
UCC conducts regular diversity and inclusion training for all employees to foster a culture of respect and understanding. We enforce a zero-tolerance policy on harassment and discrimination, with transparent reporting channels and consequences for perpetrators. UCC proudly fosters an inclusive and supportive working environment by embracing and promoting diversity through various events and initiatives for employees.
7. Work-life balance and well-being:
UCC offers support services such as childcare assistance, parental leave, and access to counseling to improve employees' mental health and overall well-being. Promoting a healthy work-life balance by discouraging overtime and encouraging time off for self-care and rejuvenation is an additional way UCC fosters the work-life balance of all employees. Creating a supportive atmosphere where employees feel empowered to openly discuss their needs and seek help when needed has always been the company’s top priority.
8. Conclusion:
United Call Centers is dedicated to establishing a workplace where gender equality is not just an aspiration, but a tangible achievement. By implementing and managing the initiatives outlined in this Equality Plan, we aim to create an environment of inclusivity, equality, and mutual respect for every member of our workforce, regardless of gender. Together, we can build a stronger, more diverse, and more prosperous organization.