We’re Hiring: Czech-Speaking Technical Support Specialist

Career

Join a global fintech support project – from anywhere!

United Call Centers is a global BPO partner delivering multilingual customer support and technical services for international clients. We are now expanding and looking for Czech-speaking Technical Support Specialists to support one of our international clients in the payments and technology sector.

If you enjoy solving technical issues, helping business users, and working in a fully remote international environment — this could be the perfect role for you.

Your Role

As a Technical Support Specialist, you will assist business clients (B2B) with technical and operational issues related to payment devices and services.

Your main responsibilities:

  • Provide 1st line technical support via phone and email in Czech
  • Troubleshoot device and connectivity issues
  • Guide merchants through setup, configuration, and basic diagnostics
  • Handle incident tickets and document solutions
  • Escalate complex technical cases to higher support levels
  • Ensure a professional and customer-focused experience

Employment Model

This is a remote freelance / self-employed contractor role.You should:

  • Be eligible to work as a self-employed contractor in your country
  • Be comfortable invoicing monthly for your services

What we’re looking for

Must-have:

  • Fluent Czech (C2+)
  • Good English skills (internal communication)
  • Experience in technical support, IT helpdesk, or customer support
  • Strong problem-solving mindset
  • Comfortable working remotely and independently
  • Comfortable working in morning/afternoon and weekend shifts (operating hours are between 6:00 am - 11:00 pm CET, Monday to Sunday)
  • Reliable internet connection and quiet home office

Nice to have:

  • Experience supporting hardware or POS devices
  • Background in fintech, telecom, or IT support
  • Experience working with ticketing systems (Zendesk, Salesforce, etc.)

What we offer

  • 100% remote work from anywhere in Europe
  • Long-term project with stable volume
  • International team and supportive onboarding
  • Professional growth in the fintech industry
  • Flexible working environment

Ready to apply? Send us your English CV and a short introduction. Shortlisted candidates will be invited to a quick online interview.

Apply

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