The real-time visual support tool
SnapLink

SnapLink is a real-time visual support solution that helps businesses resolve customer issues faster by enabling secure photo and video sharing during live interactions, no app download required. Customers can instantly show problems instead of describing them, reducing friction and accelerating resolution times.

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Faster & smarter customer service
SnapLink bridges the gap between agent and customer by turning verbal descriptions into instant visual clarity. No app. No friction. No misunderstanding. Built for modern customer service and CX teams, SnapLink improves first contact resolution, boosts customer satisfaction, and lowers support costs. Its flexible design allows not only agents but also approved third-party partners, such as technicians or service providers to collaborate seamlessly within the same support flow.

Key features
Built for real-world support operations KEY FEATURES

The platform is built to handle a wide range of media inputs effortlessly, allowing support teams to access clear, real-time visual context that improves understanding and eliminates guesswork. This enables agents to assess issues more accurately, prioritize cases based on real impact, and take faster, more informed actions from the very first interaction.

Up to 10 photos per session
Multiple uploads are supported to maintain proper image quality and capture all angles of the issue without compromise.

Any video format accepted
Every video format and resolution is supported, with a total upload size of up to 250 MB, no conversion required from the customer.

Multi-recipient notifications
Multiple email recipients can be configured to automatically receive uploaded media, not just dashboard users so the right people are always informed.

No app installation
Customers simply open a link in their browser. Nothing to download. Nothing to configure. Maximum accessibility for every caller.

Real-time case assessment
Agents can assess the case impact and severity already during the call, enabling smarter routing and prioritisation decisions on the spot.

Third-party partner access
Approved external partners can also use SnapLink within the support process, extending visual clarity beyond the contact centre wall.
Four steps from problem to resolution
A seamless, secure experience that requires nothing from the customer beyond opening a simple link, no downloads, registrations, or technical setup needed. With SnapLink, customers can instantly join a live support session and share photos or videos in real time, making it easy to demonstrate issues on the spot. This frictionless approach reduces effort, speeds up resolution, and ensures a smooth, user-friendly interaction from start to finish.

Agent sends a link

A unique, secure link is sent via SMS during the active call, no login, no download required.

Customer uploads media

The customer opens the link and uploads photos or videos directly from their device.

Automatic matching

The system matches the upload to the caller using their phone number, zero manual effort.

Agent sees it instantly

The agent views the media in real time and guides the customer with precision and confidence.

Business benefits
The impact you can expect

SnapLink delivers results from the very first call. The challenge in modern customer support is rarely the willingness of agents to help, it is the gap between what the customer experiences and what the agent can understand over the phone. That gap drives longer calls, repeated contacts, unnecessary escalations, and customer frustration that could have been avoided entirely. SnapLink closes that gap in seconds. By giving agents instant visual access to exactly what the customer sees, every interaction becomes faster, more accurate, and more decisive, without adding complexity, without replacing your existing workflow, and without asking anything more from your customer than opening a link.

  • Faster problem resolution: Fewer follow-ups needed
  • More accurate support: Agents see the real situation
  • Less back-and-forth: Customers explain once, visually
  • Better customer experience: Frustration eliminated at source
  • Reduced operational time and cost: Handle more with less
  • Lower escalation rates: Resolve at first-tier contact
Where SnapLink makes the biggest difference

EV charging issues
Customers can instantly show error codes, connector states, or physical damage at the charging point, eliminating guesswork and speeding up diagnosis.

Hardware troubleshooting
Agents can visually confirm cable connections, device status indicators, or installation faults without dispatching a field engineer prematurely.

Field partner coordination
Third-party technicians share on-site visuals with the support team, improving collaboration and reducing unnecessary repeat site visits.

Warranty and damage claims
Photo evidence is collected directly during the call, creating an accurate record without requiring a separate claims submission step.

Software & display errors
Screen photos or recordings replace lengthy verbal descriptions of error states, allowing agents to pinpoint issues in seconds.

Remote site assessments
On-site staff can share environment context visually, enabling a faster, more informed support decision before dispatching resources.
SnapLink

The fastest way to resolve a support issue is to see it. SnapLink gives agents that ability in real time, during the live call, through a simple SMS link that requires nothing from the customer except opening it. Photos and videos are uploaded instantly, matched automatically to the caller, and visible to the agent within seconds. No app installation. No technical barrier. No repeated explanations. Just accurate, confident support from the first exchange.

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