About AI Summit 2024
AI Summit 2024 is the most significant AI event in Central and Eastern Europe. This event brings together international and local experts to share their insights on the future of AI, covering key sectors such as healthcare, finance, creative industries, and beyond. Over 1,500 attendees will gain exclusive knowledge on the latest trends, including the European Parliament's AI Act, advancements in prompt engineering, and the growing influence of AI across diverse industries. Esteemed speakers include Dr. Frederik G. Pferdt (Google's First and Former Chief Innovation Evangelist), Dr. Kristóf Schum (Head of Generative AI Europe - Amazon Web Service), and Péter Szabó (Managing Director - Microsoft Hungary).
Our Contribution
At UCC, we don’t just talk about the future—we are actively shaping it. During the presentation by Balazs Kopcso (UCC - Head of Technology), we introduced aiden.agent, our AI-based automated customer service solution. aiden.agent integrates the most advanced AI technologies, supports up to 40 languages, and can handle 30-50% of communication (both voice and text) with the effectiveness of a real agent. It’s an artificial agent delivering real value. We also showcased our hybrid generative AI model, which combines cutting-edge technologies to enhance automation and decision-making in corporate environments, enabling even greater efficiency and innovation.
PARCEL SERVICES
- 36% of the cases are handled exclusively by Aiden
- The handling time decreased by 54% when the operator is involved
INSURANCE
- 43% of the reached customers accept the verbal contract
- Unlimited number of outgoing calls at the same time
EVENT MANAGEMENT
- 5000 unique users from 40 countries
- Instant updates with a multi-level mapped website knowledge base