Collections, and generally, interactions with a large number of debtors by an inbound call center or outbound call center can be significantly difficult and consume precious working hours from the local employees. By leveraging the strategic advantages of a cost-efficient outsourced contact centre, it is possible to simplify the means of getting in touch with the relevant parties and remind them of a payment due. UCC makes this possible with a high level of service based on hourly fees, and the customer experience can be effectively monitored to take control of rehabilitations. The global solution offered is based on decades of contact centre services expertise in the hands of a responsive and dedicated professionals. With a portfolio of exemplary case studies in establishing challenging call centre solutions for brand-name clients, maximising utilisation, the UCC management can provide a seamless outsourcing process with full transparency and client collaboration. As unique player in the Shared Service Center (SSC) industry, UCC offers an easily adjustable, scalable model that sets it apart from other call center companies.
The call center jobs in this innovative model are only offered to native speaking multi skill professionals, with a background in customer service. Native language proficiency enables the multilingual call center to provide an unprecedented standard of quality across all contact center operations, ranging from multilingual customer service to technical support call center. Short, mid and long-term campaigns are all easily carried out, as the global capability of UCC has nearly no limitation to language and labour capacity. Apart from soft collections, telemarketing and telesales, which have demanding cultural knowledge and language skill requirements, ecommerce also benefits from the native speaker model. A flexible direct response call center can be set up to match your sales and lead generation requirements, by home-sourced professional agents from all around the world. The Home Office, much like a physical contact center, has full control over quality (in line with PCI DSS, GDPR, ISO 9001 compliance) and production in the virtual office, and can also use omni-channel methodology with social network and CRM system integration, voice, and live chat. Offshoring a call centre solution is a reliable solution in such a digital environment.