Answering general customer inquiries and effectively responding to complaints are the primary objectives of a well-functioning multilingual call center. It is crucial for an outsourced contact centre to provide a high level of service when handling customer service, and the agent is required to perform in a multi skill environment contact center. In multilingual customer service, the level of language proficiency is also a crucial factor in the pursuit of ideal customer experience. Most contact centre services provide fluent second-language speakers of a target language, but the at-home agent has a native adequacy of the language required. The cost-efficient call centre solution proposed by UCC is maximising utilisation, and it can cover all aspects of customer inquiries, such as answering Frequently Asked Questions (FAQs), order taking, order processing, reservation taking, with optional ecommerce or telesales functions such as up-selling or cross-selling, or conducting surveys for market research, or telemarketing activites. Sales numbers can be driven by lead generation campaigns as part of such initatives. It is the resource model that is perfectly fitting your requirements.
Compared to traditional call center companies, UCC can offer an easily adjustable, scalable model for outsourcing both inbound call center and outbound call center as a global solution with omni-channel functionality (i.e. voice, live chat) from a home center environment with an online agent. This flexible solution is ideal for short, mid and long term campaigns, and UCC can act as a single point of contact for overseeing all your campaigns. This virtual office space can greatly benefit both the business and the professionals contrary to physical call center jobs, as several problem factors associated with a regular call center are minimized or completely alleviated (i.e. facility costs, floorspace, commuting, tardiness concerns, among others). The home-based office is a global capability with nearly no limitation to language and labour capacity. Offshoring to a home office is efficient and secure owing to industry-standard telecommunications and software technology (i.e. in line with PCI DSS, GDPR, ISO 9001 compliance), and the cloud technology rightfully competes with brick-and-mortar direct response call center and technical support call center offerings. Numerous case studies are available to provide an elevated perspective of the proven track record behind the innovative and game-changing cloud-based BPO technology, and references are also available from past and current clients.