Law - UCC

United Call Centers pioneers supporting online legal administration. For small and medium-size businesses, it can be very cost-effective to trust their legal matters to a reliable partner who is available 24/7. The aim of United Call Centers is to strengthen its partners’ reputation and brand recognition, which in turn makes businesses more effective and competitive. In order to reach these goals, they provide support with a high level of customer experience by providing telemarketing, telesales, portfolio management, lead generation, customer satisfaction surveying, contract extension campaigns, in the B2C and B2B segment alike. Apart from these services, United Call Centers is ready to implement new, flexible, and innovative solutions which result in services that are a perfect fit of their clients’ requirements.

The ergonomically and infrastructurally exemplary contact center unit is the backbone that underpins implementation and service delivery with a high level of quality. In addition to customer support over the phone, email, social media, and any other communication channels can be supported with quality. The firm technological background enables the recording and quality analysis of calls in a secure, closed system. The quality is guaranteed by delivering our services in a quality management system in line with ISO 9001:2008 compliance, conducting business in light of the requirements of the standard. Our partners do echo the experienced, professional approach United Call Centers and the expertise they gained in implementing contact centers. Our experts working in flexible schedules have a firm background in customer service and based on this they provide complex, in-depth services with an eye for details.

Apart from online legal administration, we provide services to our partners from all walks of life with a high level of customer satisfaction. United Call Centers is privileged to work with partners in the automotive, telecommunications, healthcare, fintech, tourism, entertainment industries, the energy sector and market research as well. We are confident in providing support across the scope of our activities including but not limited to inbound and outbound customer support in the B2C and B2B segment, customer satisfaction surveying, and complex telemarketing and social media management services. We earned our partners’ trust in the SSC sector by implementing and delivering exemplary, bespoke solutions which are made successful for all parties involved by a customer-centric point of view and the management expertise in contact centers.