How We Work
More than a Contact Center
Innovative business model, cutting-edge technology, and sustainable operations go hand in hand to deliver the highest level of customer experience
Since 2008, United Call Centers has been a pioneer in the integration of working from home. Our unique business model enables us to provide customer service solutions across all communication channels, in any country, language, or dialect in the world, with highly trained professionals and state-of-the-art technological support.
The global COVID-19 pandemic since 2020 has brought home-based working to an international scale in virtually all sectors and areas where a direct physical presence is not essential. In the customer services sector, this model is not new. As a decentralised, flexible business system is an important prerequisite for any service that requires flexibility and adaptability to the needs of the customer, as well as infrastructural redundancies that protect against any environmental impacts, power outages, or network problems.
Thanks to United Call Centers' unique approach, we are able to support our clients in any language in the world, opening up unlimited horizons for our clients. This provides opportunities to integrate and employ the brightest talent, or those who are marginalised for certain reasons, and enables a fair, accessible, more sustainable, and safer way of working.
Brick & Mortar
We also offer call centre and additional services in the classic office environment. We have multiple offices in Europe, with strict data security standards and occupational safety conditions.
United Call Centers' team of experienced trainers will ensure the transfer of professional knowledge related to each campaign and the training of prospective operators, while our top-quality technological background ensures maximum security and a consistently high level of service.
The synergy between the at-home model and office-based working brings many benefits to our partnerships. In addition to being able to support any language or dialect in any industry, our state-of-the-art infrastructure makes the implementation of services much faster. With a global talent pool, the right team can be found in a matter of days, so a new campaign can be launched in a matter of weeks. Thanks to a flexible operating model, we are able to provide customer support 24 hours a day, 7 days a week. Cost-effectiveness is ensured by our on-demand service model.
Hybrid working has a positive impact not only on services but also on the environment. Our employees do not have to drive or use public transport every day, so our company's ecological footprint and emissions are much lower than a traditional brick & mortar business. United Call Centers is committed to social responsibility and everyday environmental awareness, so we are constantly striving to raise awareness among our employees, partners, and customers.