References

Healthcare

Healthcare
Healthcare

Why customers in the healthcare and pharmaceutical industry trust UCC to take care of their clinical trials and patient enrollment

Global solution
24/7 support in any country

Native-speaking agents for multilingual support

Unique pricing Hourly charge rates You pay as you go

ISO27001, ISO9001, GDPR, HIPPA, and PCI-DSS compliant

Digitalization AI, Chatbot, Translation service

One-stop-shop for all services
Integration with CRMs, social media platforms, Telephony set ups, SIP Trunks, APIs

Call Centre Expertise in the Healthcare industry

United Call Centers has several years of expertise in working with Clinical Trials companies and Contract Research Organizations (CRO). We provide reliable, safe and comprehensive patient recruitment, site onboarding, and pre-screening services. Our unique cloud business model is based on working with mature and experienced native „at home digital nomads”, therefore we can support languages in 150 countries worldwide. Currently, there are over 2000 contact centre professionals in our talent pool, who have multiple years of work experience and who all are proficient in English. As a result, UCC can offer 24/7 solutions covering every time zone with professionals equipped by the required skill-sets. Our „at home services” have been proven since 2008, and it has also been in

Case study –

Patient Enrollment

United Call Centers provides high-quality services to its healthcare Partners. We deliver patient recruitment support for all therapeutic areas, and we facilitate multilingual communication between clinical sites and patients. This omni-channel solution allows us to schedule patients using Robotic Process Automation (RPA) and increase the efficiency of handholding them throughout the lifecycle of the trial. These intelligent process automation systems also provide self-service platforms, engaging patients through AI and chatbot technology.

Our Clients

Patient Enrollment Companies

Pharmaceutical and Healthcare firms

Clinical Study conductors

Contract Research Organisations

Countries

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USP

UCC’s unique selling points are based on their global scope, native-speaking quality, and flexible and scalable service delivery approach. UCC’s unique pricing model „pay as you go” will ensure optimized efficiency, productivity, and utilisation. This structure meets the constantly changing demand and will result in cost-effective operations. Our experience working with relevant tools and systems, and building secure, encrypted API connections for instant file and data sharing makes UCC a reliable and trusted Partner for clinical trials. We have extensive technical backgrounds, and we can offer toll-free and landline numbers for over 150 countries globally.

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