Business Services

Business Services - UCC

United Call Centers is a trusted partner to domestic and global ISPs alike. Telesales, telemarketing, cold calling, product sales are provided with a high level of service, which we provide on behalf of our Partners. Success is guaranteed by the expertise of United Call Centers in implementing contact centers and working with customer-centric operators. Extensive coaching and incentive programs and an ergonomically excellent, modern call center enables operators to be productive and fully utilized. Our company provides all human capital and the technological requirement to the service. We aim to improve our partners’ recognition and reputation in the long term, with maximised customer experience. This enables our Partners to improve and retain their competitiveness.

Our omnichannel services include phone, email, and social media communication. In telemarketing, our innovative technology solutions (e.g. chatbots, intelligent pop-ups) help customers to use our services with a high level of customer experience. In addition to telemarketing and social media management, we also offer lead generation, database cleaning, and customer satisfaction surveying. Our technological background which is suitable to handle large volumes of inbound and outbound calls is based on ISO 9001:2008 and its the basis of service implementation and delivery. Our experts working in flexible schedules deliver complex services based on their many years of expertise in customer services.

In addition to business services, United Call Centers is a trusted partner to telecommunications providers and mobile carriers. Full scale customer service, help-desk and technical support is available to our partners. Our clients are coming from various industries, such as automotive, energy, oil industry, healthcare, and food & beverages and they all choose United Call Centers for their services. Our aim is to strengthen the recognition and reputation of these partners which in turn results in their long-term competitive position. The comprehensive knowledge of the ISO 9001:2008 quality management system and the service delivery based on it guarantees that our partners’ data are stored and managed with excellent quality. Our partners unequivocally echo the expertise of United Call Centers for its expert approach to contact center implementation.