United Call Centers

About Us

How We Work

United Call Centers is operating according to ISO9001 and ISO27001 standards. We are a proud member of the UN Global Compact, the global movement of sustainable companies. UCC has received numerous awards for their corporate culture of caring, understanding, and acceptance. Our recognitions include the Pegasus Award, Family-Friendly Workplace, Disability-Friendly Workplace, and Responsible Employer of the Year.

UCC is proud to operate as a fair, equal opportunity employer with a strong ethical code which we follow on all levels. Our core values are Innovation – Integrity – Quality Excellence – Commitment – Flexibility – Passion for Success. We drive the (R)evolution behind home-based contact centre solutions.

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OPEN-MINDEDNESS

We never limit ourselves to a single industry or a single technology. UCC has been operating in over 10 industries with more than 24 partners. Our services are used by many different companies from industries such as telecommunications, healthcare, energy sector, ecommerce, and more. In addition to home-based, native-speaking agents, UCC also has three infrastructurally and ergonomically exceptional offices in Hungary. These brick-and-mortar contact centers in Budapest and Tier 2 service locations are easily accessible, with a high level of security and comfort. Since UCC has home-based agents and physical locations, we can offer the best of both worlds: flexibility, scalability, and security from a single provider.

EXPERTISE

UCC has more than 20 years of expertise in the contact center industry. We have been operating since 1999, being one of the oldest major telesales and contact center providers in Hungary, we set the standard in customer satisfaction and quality. Our experience and knowledge is condensed into our proprietary training program (USE – United Standards of Excellence) which we offer to employees and partners alike. UCC’s business model is based on a Continual Service Improvement mindset, creating a knowledge base which we keep fresh as we learn new skills and new techniques in business. Our expertise is our Partners’ advantage in taking customer experience to the next level.

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INTEGRITY

Professional contact center solutions with high level of flexiblity & transparency. United Call Centers has comprehensive customer service, help-desk, and technical support solutions with advanced reporting and analytics. Our business model engages our Partners to actively ask for and provide feedback about the status of their services. UCC’s dedicated reporting team gives you a 360-degree overview of your services, and our account managers are at your disposal 24/7 being responsible for due diligence. We help you plan ahead by providing accurate resources forecasts, budget information, and proactively identifying extra sources of revenue. The contact center today is not only solving customer complaints, but also creating more value with their services.

EXCELLENCE

Our professional customer approach have been rewarded multiple times. We strongly believe in following a customer-first mentality in business. Everything we do best serves our Partners’ interests and allowing them to organically grow and strengthen their position. UCC has robust quality analysis and management systems, where each transaction is rigourously examined to ensure they meet our high standards. In Contact Centre services, first impression cannot be made twice, so there is no room for error. We are creating consistently high-performing teams who handle customers the way they expect it, with high social skills, technical expertise, and efficiency. These are the reason we are in business for over 20 years.

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FAIRNESS

United Call Centers is a family-friendly workplace, providing equal opportunities to all parties based on a strong ethical code. Our corporate culture is based on giving feedback, recognizing achievments, and developing individual talent. Each employee is given the chance to plan their own career and set their own goals, which UCC must help to achieve. Our communication values are built on a foundation of honesty, transparency, and assertivity, where everyone can and is expected to make their voice heard. This is ensured by a strong open-door policy, where employees can communicate with all management levels directly, so they can receive feedback and share ideas with confidence.

CUSTOMER-FIRST MINDSET

We are adapting to our partners' constantly changing needs in business. UCC can quickly adopt to new situations and new requirements. Today, customer demand changes hour-by-hour, and even the best business models need to change with it. Our preventative and proactive actions ensure that there are Business Continuity Plans and Disaster Recovery instructions in place for any possible scenario. We have highly redundant, robust technical infrastructure, and well-trained and experienced managers who can take the lead in change management at any time. Our business ethos is allowing our Customers to focus on their core value-added activities, while labor-intensive tasks are handled by United Call Centers with the utmost care.

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